Ben is passionate about helping organizations become experience-centered, so that customers consistently get the experiences they need, employee engagement increases, and the organization achieves measurable financial benefits. He specializes in global-scale cultural transformations that grow from the ground up and are led from the top down.
Ben’s comprehensive view of customer-centricity in all parts of an organization derives from his broad experience, which includes roles in product management, corporate strategy, IT strategy, organizational readiness, user testing, operations, project management, sales, finance, market research, and customer experience.
He established an enterprise-wide CX practice at MoneyGram International, and has developed CX competencies within many industries, with special emphasis in the manufacturing and consumer financial industries. Ben also has extensive experience in journey design and CX practitioner training.
Ben is active in the CX community as a Customer Experience Professionals Association (CXPA) organizer. He has a bachelor’s in marketing from Colorado State University.
Do B2B Better 2022 is the emerging event for B2B & B2B2C customer experience leaders. Speakers from leading CX organizations will share their proven practices on the stage. Join CX leaders in Minneapolis this fall to gain the insights, network, and inspiration needed to drive CX impact within your organization.