Meet Roxie
Roxie has a habit of turning fun facts into certifications and degrees. In high school, her love of piano led to a National Guild of Piano Teachers high school diploma. Currently, she is seeking both Lean Six Sigma Certification and a Master’s in Wine. Roxie’s curiosity for the unknown and certainty that all things can be quantified drive everything from her free time to her approach to client strategy and delivering on financial outcomes.
But nowhere are her skills more honed than when leading operational transformations driven by CX disciplines and metrics. From working with clients to leading keynotes and C-Suite trainings, Roxie proves that business can be simplified down to a singular root metric) that connects (and predicts) every function of business: The 1-2 key emotions customers experience when interacting with the business.
Her highly researched, proven approach to unifying leadership and functions around a singular and simple CX vision has done everything from reducing costs-to-serve to driving double-digit revenue growth for Fortune 500s across industries and the globe.
Starting her career in the study of psychology and decision sciences, Roxie quickly rose to Vice President positions at both Forrester and UKG. At the same time, Roxie continued to collect awards and certifications, such as becoming a Certified Prosci Change Manager and winning the 2023 Customer Experience Leader of the Year Competition, all while actively participating in the latest CX research and thought leadership through her volunteer role as the Vice Chair of the CXPA Board of Director’s Executive Committee and as Use Case Participant for the book, Do B2B Better.
