Swing for the fences! Shoot for the Moon! You got this! During my many years as a high school and collegiate lacrosse player and coach, I heard (and said) encouraging platitudes like these more times than I can possibly count. But I think many CX professionals – myself included – could benefit from a reminder of just how much confidence […]
About Diane McManman Schnitker
Diane draws on her broad, eclectic experience in intellectual property law, health care, retail, science, hospitality, athletics, and customer service to understand the joys and frustrations of the customer's experience. Her topnotch research and interviewing skills ensure both accurate data gathering and insightful analysis. Precision is her passion.
Entries by Diane McManman Schnitker