Entries by Jim Tincher

Don’t Neglect Self-Service to Engage Customers

You probably don’t view Amazon as a competitor. That’s where you’re mistaken.  When we look to build a better CX, it’s natural to focus on our people. After all, they are often the heart of our customer experience.  However, while we need to ensure a strong person-to-person experience, we also need to make sure the experience is strong even when […]