Are you looking to improve your customer experience? I will be hosting a full-day course on Creating an Engaging Customer Experience in partnership with the Performance Excellence Network. You can learn more at http://performanceexcellencenetwork.org/events/minnesota-innovation-spark-2013/.
Creating an Engaging Customer Experience
October 2, 2013 | 8:30 am – 4:30 pm
A great customer experience begins with a solid understanding of your customers. But it also requires that your employees use those insights to build programs that your competitors cannot duplicate.
The Performance Excellence Network (formerly the Minnesota Council for Quality) is pleased to welcome Jim Tincher, Senior Business Advisor with Satisfaction Management Systems, to a special full-day workshop September 10: “Creating a Great Customer-Inspired Experience.”
Jim will build off of the PEN breakfast earlier this summer, sharing the three keys to build a great customer-inspired experience for your business, and you will pick up actionable steps you can implement literally tomorrow!