When creating a customer experience (CX) team, it's easy to imagine the possibilities. But in the key first months of your customer experience department's existence, where can you focus your attention? To answer this, we interviewed 33 North American CX leaders who shared their feedback on their own journeys. In this white paper, we will walk you through how to begin building your team and how to move forward with a keen eye for what will make your team shine.
In 12 Big CX Ideas from Do B2B Better, Jim Tincher outlines main themes from the book that customer experience professionals can readily incorporate into their CX programs to initiate tangible growth within their organizations. With supplementary videos highlighting each theme, uncover the Change Maker actions that have led to CX success in top customer experience programs.
