Gareth at Customer Psychology had an interesting post. He took my post of two weeks ago (“Customer Intelligence: Bring Your Customers to Life for Your Employees“) and extended it.
The original post is at http://customer-psychology.blogspot.co.uk/2013/10/how-to-understand-your-customers-better.html, but I’ve also reproduced it below. Thanks, Gareth!
|We’re staying on our external customer focus this week, but in a slight change I’m linking to a blog by someone else: Jim Tincher who writes the excellent Heart of the Customer. As regulars here will know my approach is combining customer and employee engagement, which is mirrored in Jim’s own focus. Therefore I shall borrow some of his wisdom.|
So today I’m linking to his post ‘Customer Intelligence’ and adding a few thoughts of my own. In this post Jim discusses five key actions that you can take to bring your customers to life. I’m going to pick up on two of these and add some thoughts of my own. Read more