Learn how it can transform the way you do business.
How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change, by Heart of the Customer’s Jim Tincher and Nicole Newton, shows you how to create journey maps that get results. Learn more about the book >
"What does 'good' look like?"
That's a question CX leaders…
https://heartofthecustomer.com/wp-content/uploads/2016/05/man-carrying-big-stone-scaled.jpg12351600Jim Tincherhttps://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.pngJim Tincher2021-06-17 05:00:032021-06-17 01:23:26Don’t “Go the Extra Mile” in the Wrong Direction!