Ben London, CCXP
As Heart of the Customer’s CX Capabilities Lead, Ben’s passion is helping organizations become experience-centered. His comprehensive view of experience-centricity derives from his broad experience in corporate strategy, IT strategy, organizational readiness, user testing, operations, project management, sales, finance, hospitality, retail, market research, and customer experience.
He has developed and matured best-practice customer experience disciplines with B2B, B2C, and B2B2C organizations in manufacturing and banking.
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