Ben London, CCXP
As Heart of the Customer’s CX Capabilities Lead, Ben’s passion is helping organizations become experience-centered. His comprehensive view of experience-centricity derives from his broad experience in corporate strategy, IT strategy, organizational readiness, user testing, operations, project management, sales, finance, hospitality, retail, market research, and customer experience.
He established an enterprise-wide customer experience practice at MoneyGram International and has developed CX competencies within many industries, with special emphasis in the manufacturing and consumer finance industries.
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