Managing the customer experience. Know more. Be more.
Company leaders may be visionaries but their view of customer loyalty best practices can include critical blind spots. Heart of the Customer Leader Workshops will bring you up to speed on the latest customer experience thinking and help you apply it directly to your business. We build your workshops around your unique needs. Leaders will leave with a clear direction on how to drive customer loyalty through an improved customer experience.
“HoC’s message about customer service was exactly what we needed to hear in order to improve our image as a library system. Jim and his staff tailored the presentation specifically to libraries. His expertise, wit and humor kept our staff engaged and inspired.”
-Ben Trapskin, Deputy Director, Anoka County Library
Your employees are your most powerful brand ambassadors. Heart of the Customer Employee Workshops will show your teams clear steps they can use to improve your customer experience. Whether your goals are to inspire them to offer better customer service, to teach them new skills, or to solicit their help on how to improve your customer experience, our workshops will help you move the needle. We take the time to incorporate your existing customer feedback, and build your workshop around your unique needs.
“Jim did a fantastic job speaking about how we could enhance the customer service experience at our bank. HoC did industry-specific research to prepare great talking points and Jim was willing to meet with us several times to develop the best presentation possible. He really got to us know us as an organization in terms of our culture, the good things that we do, and the room we have for improvements. We really enjoyed his enthusiasm and speaking style!
– Katie Incantalupo, Vice President of Marketing – Star Bank