As Heart of the Customer (HoC) grows, we need a new CX Strategist to lead relationships with our clients. This role serves as the face of HoC with our clients, working with executives to define their most significant business problems and identify ways for HoC to solve them. This is a senior-level consulting role, engaging directly with executive sponsors and working with our Operations team to deliver projects that solve clients’ challenges. Account management is critical, as your primary KPIs are customer engagement and Net Revenue Retention. No outbound cold calling is required, although you will design proposals for new companies that reach out to HoC.
If you’re interested, please submit your resume to Nicole Hall at NicoleH@heartofthecustomer.com by December 22. The research is clear that interviews are not a predictive way to hire, so candidates will complete an assignment where you review an RFP and build a pitch on how to help this mythical company solve its customer experience problems. Top candidates will then pitch your proposal to the HoC team.
To view the full job description, click here.