The Twin Cities Research Group (TCRG) asked Jean Fasching and me to present on Journey Mapping Best Practices. Jean is a HoC engagement lead with a strong research background, perfect for this audience.
- Who we are
- Why journey mapping?
- What makes journey mapping successful?
- Case study: Meridian Health
The presentation was given in-person, but the audio and slides were captured below (warning: the sound quality isn’t ideal):
You can also download the PDF of the slides here.