Contact Us

Journey Mapping Best Practices

Jim Tincher Jim Tincher 03/08/2018

The Twin Cities Research Group (TCRG) asked Jean Fasching and I to present on Journey Mapping Best Practices. Jean is a HoC engagement lead with a strong research background, perfect for this audience.

The agenda:

  • Who we are
  • Why journey mapping?
  • What makes journey mapping successful?
  • Case study: Meridian Health

The presentation was given in-person, but the audio and slides were captured below (warning: the sound quality isn’t ideal):

You can also download the PDF of the slides here.

Enjoy!

Keep reading.

Image of a person connecting wooden blocks with people on them. This image depicts a CX leader connecting with people across the organization.

11/22/2022

Why Do YOU Do CX?

By Jim Tincher

09/27/2022

Do B2B Better Excerpt #3: Dow

By Jim Tincher

Stay updated with our insights.

Stay updated with our insights.