CX Pros: Help Your Company & Your Customers Deal With COVID-19
I’m not going to presume to address what this means for the people, and their loved ones, who are directly impacted, and suffering or even dying as a result of contracting this virus. I am devastated for my fellow human beings all over the world and here at home.
But medicine isn’t my area of expertise and I can’t alleviate that suffering, beyond, of course, taking the recommended precautions to prevent further spread of this pandemic.
Customer experience, however, is my area of expertise. And in that arena, I might be able to be of service. And you probably can be, too – more than you may realize. Read more