In my last post I discussed the importance of creating customer experience heroes to reinforce efforts to make your customer experience great. This follow-up post gives you ten ways to celebrate those customer experience heroes without promoting them. Just to be clear: Promoting a hero is fine if the situation calls for it. But often promoting your hero takes her away from the role she loves. Use caution before promoting a hero out of the heroic role!
With that, here are ten ideas: Read more