Creating a compelling vision is one of the trickiest aspects of an effective customer experience (CX) program. A solid CX vision aligns teams, allowing your front-line employees to decide how best to serve the customer without needing to escalate. Read more
https://heartofthecustomer.com/wp-content/uploads/2017/09/arrow-1043850_640.jpg 426 640 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2017-09-12 22:00:072020-08-25 13:56:36What’s Worse Than No CX Vision? Multiple CX Visions
Connect with the journey experts about how Heart of the Customer can drive customer-focused change within your organization.