Join us at our upcoming CXPA event, where we discuss how to drive adoption of customer experience into your organization, and make it stick. Remember that you need to register at http://www.cxpa.org/events/event_details.asp?id=412396&group= for the event – I hope we see you there!
David vs. Goliath:
Driving adoption of customer experience in your organization and making it stick
Speaker: Sean Otto, Ph.D., Snr. Customer Satisfaction Analyst, Trane / Ingersoll Rand
Event Details: Are you looking for the tipping point in moving your organization to be more customer-centric? Come join us for an open conversation with CX professionals on things we’ve learned to better communicate, focus and energize your organization around the customer’s experiences. To start the conversation off, Sean Otto from Trane / Ingersoll Rand will share some examples of how a B2B company has changed 100 years of tradition to bring solid CX improvements to core processes and solid improvements in CX metrics. Blink and you might miss this great opportunity.
Cost: CXPA Members – FREE*
Non-members – $20
*CXPA members are eligible to bring 2 guests for FREE upon registering!