About
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and Design Experiences for Emotion
CX Program Consulting
Build your CX roadmap, incite change, & drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Contact Us
About
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and Design Experiences for Emotion
CX Program Consulting
Build your CX roadmap, incite change, & drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Contact Us
October 2015 Quirks Magazine, with HotC article on journey mapping
Jim Tincher
•
04/06/2016
October 2015 Quirks Magazine, with HotC article on journey mapping
Keep reading
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11/22/2022
Why Do YOU Do CX?
By Jim Tincher
10/22/2022
Do B2B Better Couldn’t Have Been Better!
By Jim Tincher
09/29/2022
Do B2B Better Excerpt #4: XYZ Software
By Jim Tincher
09/27/2022
Do B2B Better Excerpt #3: Dow
By Jim Tincher
October 2015 Quirks Magazine, with HotC article on journey mapping
Stay updated with our insights
.
•
04/06/2016
