Do you celebrate your best staff? And do you do it publicly? Here’s a group that serves as a great model.
What struck me most was Ajisen’s approach to their customer satisfaction survey. Rather than asking a 5-, 7-, 10- or 11-point rating of satisfaction, loyalty, likelihood to recommend, etc., they do something different. Instead, they ask you to vote for the Best of the Best among their staff. Check out their questionnaire. They also promote the program through the poster at the entrance to the restaurant.