Influential industry consultants. Analytical truth-seekers. Passionate keynote speakers.
Our Customer Experience Team
Experienced researchers. Adept project managers. Decidedly deep thinkers.
Our client list is broad and varied
And our determination to provide each one of you with the most effective journey maps in the industry remains constant.
Like you, providing exceptional experiences for our customers is our goal
“Going through the Heart of the Customer process is critical for anyone thinking about journey mapping. Partnering with experts in the field who are familiar with how to get best results, and who provide advice from beginning to end, made a big difference. We knew we were in good hands. We’ve worked on other large-scale projects with other suppliers, but this was by far the best experience for us. I really appreciate all the hard work Jim and the Heart of the Customer team put in.”
– Melody Miyaji, Consumer Insights Manager, Avery Products Corporation