Heart of the Customer offers technology and business partnerships to help our clients establish the best fit CX technology stack and maximize our impact in the customer experience market.
Qualtrics, the leader and creator of the experience management category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 16,750 organizations around the world use Qualtrics to listen, understand, and take action on experience data (X-data™)—the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience professionals and organizational best practices. It provides customer experience professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience through the globally recognized Certified Customer Experience Professional (CCXP).
Quadient is the driving force behind the world’s most meaningful customer experiences. Quadient Inspire helps companies create nimble, effective, and unified customer communications for all digital and print channels, managed from a single, central platform with simple drag and drop layout design, to deliver a complete omnichannel customer experience that spans the entire customer journey.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of their cloud, digital, and AI technologies, organizations can realize Experience as a Service®, their vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Improving experiences is why InMoment exists. Their mission is to help clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what they do is connect clients with what matters most through a unique combination of data, technology, and expertise. With their leading-edge (XI) technology platform and years of experience, InMoment ensures businesses understand and own the moments that matter—to transform experiences today that deliver the highest business value tomorrow.
For over 20 years, Fortune 500 organizations have allowed Gryphon to manage their conversations. Gryphon’s real-time SaaS solution completely alleviates and warrants against DNC/TCPA violations for all outbound communications. Once the conversation begins, Gryphon’s real-time, AI-based Conversation intelligence ensures quality in every conversation. Gryphon’s ability to be in the path of the call provides real-time interaction, ensuring script adherence, availability of necessary content automatically through spoken keywords, and real-time visibility into the quality of the call through our advanced sentiment analysis. The Gryphon ONE solution provides the ability to create the perfect conversation every time!
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