Senior CX Analyst
Diane brings her eclectic background in intellectual property law, health care, retail, science, hospitality, athletics, and customer service to work with her every day, drawing on her broad experience to put customers first and understand the joys and frustrations of their experience.
Her “buck stops here” philosophy translates into taking responsibility for seeing every issue through to resolution, and keeping lines of communication with clients open at every step in the process.
Her topnotch research and interviewing skills ensure both accurate data gathering and insightful analysis. Precision is her passion.
Diane holds a bachelor’s in biology from the University of Minnesota-Duluth, and has extensive experience as a lacrosse player and coach at both the high school and collegiate levels.