Our journey mapping consultants discover the underlying emotions impacting your customers’ behavior and your profits.
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We offer customer journey mapping workshops at locations around the country, or we can provide customized training where it works for you.
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Increase employee engagement, design better customer experiences, or nurture a customer-centric mentality within your organization.
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Heart of the Customer can help you find answers:
By highlighting critical Moments of Truth that have a long-lasting impact on customer loyalty, our customized customer journey maps reveal how customers experience your brand. They also show where the opportunities are to drive better results—step by step.
How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change, by Heart of the Customer’s Jim Tincher and Nicole Newton, shows you how to create journey maps that get results.
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Jim Tincher2019-12-05 11:12:062019-12-05 11:12:06Why 1 in 4 of You Will Lose Your Job in 2020
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Jim Tincher2019-11-21 15:15:592019-12-03 08:48:08Turbocharge Your Journey Map
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Nicole Newton2019-11-12 10:00:302019-12-03 08:51:06Five Questions To Answer for Customer Journey Mapping Success
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Jim Tincher2019-11-07 10:00:252019-11-11 11:21:59Ideas are Your Fuel for an Improved CXDecember 18 | Minneapolis CX Leaders Breakfast
Join customer experience leaders at Allianz and Heart of the Customer for a CX leadership breakfast and peer-to-peer workshop. Hear from the experts on why they are focused on taking action and how to get a jump start on your 2020 CX goals. Hear how the expert panel use CX to rise above disruption in their industries, the different methodologies applied and lessons learned along the way.
Minneapolis Marriott West
9960 Wayzata Blvd Minneapolis, MN 55426
December 18th at 7:30AM
RSVP today to save your seat!
February 11-12 | Customer Journey Mapping Workshop
Join us February 11-12, 2020, in Dallas, Texas, for an immersive Journey Mapping Workshop hosted by two CCXPs from Heart of the Customer, the company that wrote the book on journey mapping.
Nicole Newton and Ben London developed the workshop curriculum based on the real-world tested, best-practice approaches detailed in the book, How Hard Is It to Be Your Customer? You’ll come away with these high-demand skills:
Register before January 17, 2020, for special Early Bird pricing.
Would you like to schedule a training or workshop, or invite us to speak at your event? Contact us at info@heartofthecustomer.com.
