What It’s Like to Work With Us
They challenge us, they give us thought-provoking questions, and really they make us better people. We couldn’t have been where we are today without their help.
Not only do they do great work on the projects you are working with them, but they also teach you to do journey mapping on your own so you feel enabled and empowered to talk to your customers and build journey maps and drive action from those journey maps without having anybody else there to help you.
Jim has been an awesome person to consult with on anything that I’ve needed related to customer experience not just the design aspects of CX but taking action on what we’ve learned. … Jim remains my ‘go-to’ person for when I get stuck.
If you’re looking for journey mapping help then Jim and his team at Heart of the Customer are the best!
Going through the Heart of the Customer process is critical for anyone thinking about journey mapping. Partnering with experts in the field who are familiar with how to get best results, and who provide advice from beginning to end, made a big difference. We knew we were in good hands. We’ve worked on other large-scale projects with other suppliers, but this was by far the best experience for us. I really appreciate all the hard work Jim and the Heart of the Customer team put in.