Measuring Customer Experience’s (CX) business impact is hard. It’s one of the biggest challenges in passing the CCXP exam. One reason is that CX pros are very customer-focused; we’re confident that if we just focus on customer needs, the ROI will take care of itself. Unfortunately, our business partners aren’t always so confident.Read more
https://heartofthecustomer.com/wp-content/uploads/2019/03/william-warby-1390587-unsplash-4.jpg 1200 1600 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2019-03-05 04:00:502019-03-06 10:00:42Ten B2B KPIs to Track, Starting Now (none are NPS) – Business KPIs
Connect With Us
Continue the customer experience conversation by connecting with us or subscribing to our blog.
- The First Key Journey Mapping Question: What is the Right Journey to Map?March 21, 2019 - 9:48 am
- Introducing “How Hard Is It to Be Your Customer? Using Journey Maps to Drive Customer-Focused Change”March 12, 2019 - 4:00 am
- Ten B2B KPIs to Track Starting Now (none are NPS) – Employee-Rated and Survey ItemsMarch 6, 2019 - 4:00 am
Journey maps are the clearest way to visualize your customer experience. Download our journey mapping toolkit to start.