Note: We’re celebrating the upcoming launch of our new book “How Hard Is It to Be Your Customer? Using Customer Journey Mapping to Drive Customer-Focused Change,” by Mapper-In-Chief Jim Tincher and B2B Practice Lead Nicole Newton. We’re using the launch as a cheesy excuse to walk through the Five Journey Mapping Questions.Read more
https://heartofthecustomer.com/wp-content/uploads/2018/05/Insurety-Map-for-HOC-Brochure_Outline.png 1100 1600 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2019-04-03 04:00:192019-04-02 21:25:09Who’s the Right Customer to Map? Your Third Journey Mapping Question
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