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The Power of Moments: A Q&A with Chip and Dan Heath

Anybody who has read any of Chip and Dan Heath’s books know that they’re compelling and well-researched. I was lucky enough to receive a pre-release of their latest book, The Power of Moments (now available), and I highly recommend it to anybody looking to create great employee or customer experiences.

Even better, I was able to score a Q&A with the authors on the book and lessons it offers to CX professionals. But be warned – not all of them will match how you’re likely organizing your work! With that…

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