Measuring Customer Experience’s (CX) business impact is hard. It’s one of the biggest challenges in passing the CCXP exam. One reason is that CX pros are very customer-focused; we’re confident that if we just focus on customer needs, the ROI will take care of itself. Unfortunately, our business partners aren’t always so confident.
https://heartofthecustomer.com/wp-content/uploads/2019/03/william-warby-1390587-unsplash-4.jpg 1200 1600 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2019-03-05 04:00:502020-07-17 15:38:12Ten B2B KPIs to Track, Starting Now (none are NPS) – Business KPIs
Connect with the journey experts about how Heart of the Customer can drive customer-focused change within your organization.