We are facing a management crisis. And our customers and employees are paying the price.
The mantra over the last 20 years, but particularly during the Great Recession, has been “Do More with Less.” Financial pressures have led to gutting anything that doesn’t show a direct return, from business investments to labor in retail stores. But as documented in my white paper, what looks good for 3 months ends up with long-term consequences.
Management is another casualty. Reorganizations and management shake-ups are a regular occurrence. The role of a professional manager who has the time to develop her people is a relic of the past. And that’s negatively impacting both our employees and our customers.