We’ve been in customer experience quite a while now. To paraphrase Liam Neeson – we have a very particular set of skills, skills we have acquired over very long careers. And we’d like to use what we know to help you help your customers when so much is out of your control.
Below are five tips we think CX pros will need to get through…well, whatever this is. Let’s call it “the other CX,” the coronavirus experience.
Some will apply to you, some won’t, because we’re all impacted by this crisis, but not in the same ways.
So treat it like toilet paper and hand sanitizer: take only what you need and share the rest! Read more