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CX Technology

We know from our research that Change Makers – leaders of the most effective programs in the CX space – rely heavily on the CX Technology to achieve those goals. The CX tech stack allows them to accelerate journey improvements and business impact, and boost the value they bring to their customers.

Turn Your Dashboards Up to 11

By Shawn Phillips

What Is a Living Journey Map?

By Shawn Phillips
Customer health dashboards are an effective CX tool.

Customer Health Dashboard Tips

By Shawn Phillips

What Can the CX Tech Stack Do for You?

By Shawn Phillips

An Open Letter to My Friends in IT

By Shawn Phillips

What’s Ailing Your Journey?

By Jim Tincher

Stay updated with our insights.

Stay updated with our insights.