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Contribute to Journey Mapping Body of Knowledge

Jim Tincher Jim Tincher 10/12/2017

Last year, Heart of the Customer and the CXPA partnered to discover the state of the art in journey mapping in our first “Journey Mapping Best Practices” survey. We’re now launching our second annual survey.

Whether you’re a practitioner, vendor or thought leader, we’d love to hear your experience in journey mapping. Please take our survey at:

Journey Mapping Results Survey

You can review the findings from last year – but please take the survey first!

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