About
About Us
Learn about our mission, values, and team of experts
Do B2B Better Conference
Learn about our annual B2B customer experience conference
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and design experiences for emotion
CX Program Consulting
Assess your program maturity, build your CX roadmap, and drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Case Studies
Results that focus on the outcomes you seek to bring ongoing success
White Papers & Reports
Resources to empower CX practitioners to tackle today's challenges
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Speaking
Partners
Contact Us
About
About Us
Learn about our mission, values, and team of experts
Do B2B Better Conference
Learn about our annual B2B customer experience conference
Services
Customer Journey Mapping
Empower your teams to make customer-focused change
Journey Health Score
Show the health of the journey and measure improvements
Emotional North Star
Measure and design experiences for emotion
CX Program Consulting
Assess your program maturity, build your CX roadmap, and drive business impact
Closed Loop Feedback
Act on customer feedback and design customer-centric processes
Results
Case Studies
Results that focus on the outcomes you seek to bring ongoing success
White Papers & Reports
Resources to empower CX practitioners to tackle today's challenges
Blog
Blog
B2B Journeys (or B2B2C)
Customer Experience Vision
Customer Journey Mapping
Customer Personas
CX Program Strategy
CX Technology
Driving CX Culture Change
Employee Experience
Interviews with CX Experts
Metrics & ROI
Surveys & Feedback
Voice of the Customer
Books
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
How Hard Is It To Be Your Customer?
Using Journey Mapping to Drive Customer-Focused Change
Speaking
Partners
Contact Us
B2B
05/08/2021
Backorder Issues: The High Cost of Reduced Inventory
By Jim Tincher
03/16/2021
Don’t Leave Your Customers in the Dark!
By Jim Tincher
02/05/2021
Learn From West Elm’s Missed Opportunity
By Jim Tincher
10/23/2020
3 Tips to Manage the Voice of the Last Lost Customer
By Jim Tincher
10/06/2020
CX Day Topic: How to Become a Trusted Advisor
By Jim Tincher
10/24/2019
In CX, Relationships Matter
By Jim Tincher
10/10/2019
Don’t Ask How to Get Executives to Care About Your CX Program; Ask Instead How You Can Support Your Executives
By Jim Tincher
03/06/2019
Ten B2B KPIs to Track Starting Now (none are NPS) – Employee-Rated and Survey Items
By Jim Tincher
03/05/2019
Ten B2B KPIs to Track, Starting Now (none are NPS) – Business KPIs
By Jim Tincher
02/22/2019
If All Customers are Important, You have a Bad B2B Customer Experience
By Jim Tincher
Load more
Stay updated with our insights
.
