Tag Archive for: closed loop

Survey Says: Close the Loop!

I’m going to channel my inner Steve Harvey and imagine we’re playing a CX-themed Family Feud:

One hundred CX Leaders were surveyed and asked, “How can you quickly show tangible value from your CX program?”

And the survey saaaaaays…Close the loop!

Over the past six weeks, I have talked to a lot of CX professionals/nerds/geeks/leaders. That includes practitioners at Fortune 100 companies, people in Finance, and a variety of others. Over and over, I heard the same refrain from smart, well-intentioned people in programs struggling to show value. They lamented that are just not able to get the attention of the people they need to reach. That, in turn, means they can’t get the budget to make significant strides. Read more