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Customer Experience

01/21/2014

Customer Experience is a Partnership – Interview with Robin Schribman, VP of Customer Insight and Customer Experience, Thomson Reuters

By Jim Tincher
01/20/2014

Creating a great customer experience for agents AND consumers – an interview with Lisa Hoene, VP of Brand and Marketing Services, Allianz Life

By Jim Tincher
01/16/2014

Serving Diverse Customers – an Interview with Ghita Worcester, Senior Vice-President of Public Affairs and Marketing, UCare

By Jim Tincher
01/15/2014

Creating a Customer Experience Capability – Interview with Mara Bain, Chief Experience Officer, Western National Insurance

By Jim Tincher
01/13/2014

Setting the Customer Experience Stage – Interview with Dave Kirsch, CEO of Shipper’s Supply

By Jim Tincher
12/12/2013

Customer Journey Map Round Table Review

By Jim Tincher
11/26/2013

Customer-Based Capabilities – Focus on the Journey

By Jim Tincher
11/13/2013

Real-World Customer Experience Stories – Isolating What Really Matters

By Jim Tincher
11/06/2013

Real-World Stories of Creating the Metrics that Matter

By Jim Tincher
10/30/2013

Real-World Stories of Creating Customer Intelligence

By Jim Tincher
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Stay updated with our insights.