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CX

04/03/2014

Customer Journey Mapping Made Easy

By Jim Tincher
03/27/2014

The Metrics that Matter – Does Measuring Customer Satisfaction Pay?

By Jim Tincher
02/20/2014

“No, Bill. You don’t want wider seats.”

By Jim Tincher
02/06/2014

Target shows the difference between customer experience and customer service.

By Jim Tincher
01/23/2014

Customer Experience Drives 37 Consecutive Quarters of Same-Salon Growth – an Interview with Rhoda Olsen, CEO of Great Clips

By Jim Tincher
01/22/2014

Driving a Customer Experience Culture Change – Interview with Ingrid Lindberg, Chief Customer Experience Officer, Prime Therapeutics

By Jim Tincher
01/21/2014

Customer Experience is a Partnership – Interview with Robin Schribman, VP of Customer Insight and Customer Experience, Thomson Reuters

By Jim Tincher
01/20/2014

Creating a great customer experience for agents AND consumers – an interview with Lisa Hoene, VP of Brand and Marketing Services, Allianz Life

By Jim Tincher
01/16/2014

Serving Diverse Customers – an Interview with Ghita Worcester, Senior Vice-President of Public Affairs and Marketing, UCare

By Jim Tincher
01/15/2014

Creating a Customer Experience Capability – Interview with Mara Bain, Chief Experience Officer, Western National Insurance

By Jim Tincher
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Stay updated with our insights.