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Day in the life

06/28/2018

Stuck? Here are Three Ways to Gain CX Traction

By Jim Tincher
06/07/2017

Sometimes, meeting customer promises isn’t so impressive.

By Jim Tincher
05/03/2017

The Best Way to Learn from Your Customers? Sit Down and Shut Up!

By Jim Tincher
03/05/2015

Refunds are for cowards

By Jim Tincher
customer service letter
11/06/2014

The future of surveys? Maybe no surveys at all

By Jim Tincher
09/05/2014

Thinking is bad

By Jim Tincher
03/14/2012

A Review of Barnes & Noble In-Store Recommendations

By Jim Tincher
02/28/2012

You No Longer Have Only One Brand

By Jim Tincher
02/20/2012

Targeting Your Service Recovery to Avoid the “Hail Mary”

By Jim Tincher
11/21/2011

Give Customers the Information They Need

By Jim Tincher

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Stay updated with our insights.