empathy Archives

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Do B2B Better Conference

Learn about our annual B2B customer experience conference

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Customer Journey Mapping

Empower your teams to make customer-focused change

Journey Health Score

Show the health of the journey and measure improvements

Emotional North Star

Measure and design experiences for emotion

CX Program Consulting

Assess your program maturity, build your CX roadmap, and drive business impact

Closed Loop Feedback

Act on customer feedback and design customer-centric processes

Results

Case Studies

Results that focus on the outcomes you seek to bring ongoing success

White Papers & Reports

Resources to empower CX practitioners to tackle today's challenges

Blog

B2B Journeys (or B2B2C)

Customer Experience Vision

Customer Journey Mapping

Customer Personas

CX Program Strategy

CX Technology

Driving CX Culture Change

Employee Experience

Interviews with CX Experts

Metrics & ROI

Surveys & Feedback

Voice of the Customer

Books

Do B2B Better

Drive Growth Through Game-Changing Customer Experience

How Hard Is It To Be Your Customer?

Using Journey Mapping to Drive Customer-Focused Change

Speaking

Partners

About

About Us

Learn about our mission, values, and team of experts

Do B2B Better Conference

Learn about our annual B2B customer experience conference

Services

Customer Journey Mapping

Empower your teams to make customer-focused change

Journey Health Score

Show the health of the journey and measure improvements

Emotional North Star

Measure and design experiences for emotion

CX Program Consulting

Assess your program maturity, build your CX roadmap, and drive business impact

Closed Loop Feedback

Act on customer feedback and design customer-centric processes

Results

Case Studies

Results that focus on the outcomes you seek to bring ongoing success

White Papers & Reports

Resources to empower CX practitioners to tackle today's challenges

Blog

B2B Journeys (or B2B2C)

Customer Experience Vision

Customer Journey Mapping

Customer Personas

CX Program Strategy

CX Technology

Driving CX Culture Change

Employee Experience

Interviews with CX Experts

Metrics & ROI

Surveys & Feedback

Voice of the Customer

Books

Do B2B Better

Drive Growth Through Game-Changing Customer Experience

How Hard Is It To Be Your Customer?

Using Journey Mapping to Drive Customer-Focused Change

Speaking

Partners

07/10/2018

An Interview with Devin Anuzis of Benchmark Senior Living

By Jim Tincher

12/06/2017

The Three Keys to a Game-Changing CX

By Jim Tincher

10/10/2017

Behavioral Economics Explains Why Your Surveys are Flawed

By Jim Tincher

06/29/2017

Three steps to create customer-focused change

By Jim Tincher

10/19/2016

Eight Ways to Build Customer Empathy

By Jim Tincher

07/25/2016

Journey Mapping Design – the 5 Design Principles that will enable your journey map to drive change

By Jim Tincher

10/21/2015

Guest Post: What does your retail pricing say about you?

By Shawn Phillips

07/01/2015

Reduce effort > Giving refunds

By Jim Tincher

08/07/2014

Go analog to create customer empathy with a customer experience room

By Jim Tincher

10/09/2013

Customer Intelligence: Bring Your Customers to Life for Your Employees

By Jim Tincher

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