On our continuing journey exploring John Kotter’s 8 Steps to Accelerate Change and how you can apply them to the CX world, we have reached the fifth step: Enable Action by Removing Barriers. (Catch up on earlier posts in the series here!)
https://heartofthecustomer.com/wp-content/uploads/2020/09/barriers-scaled.jpg 1096 1600 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2020-09-10 06:00:232020-09-12 13:28:04Enable CX Action by Removing Barriers
- Propel CX Momentum With Quick WinsSeptember 18, 2020 - 6:00 am
- Enable CX Action by Removing BarriersSeptember 10, 2020 - 6:00 am
- Enlist a Volunteer CX ArmySeptember 3, 2020 - 6:00 am
- Create a Compelling CX VisionAugust 26, 2020 - 6:00 am
- Build an Executive-Level CX Change CoalitionAugust 20, 2020 - 8:01 am
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