As I wrote previously, the jostling in the customer experience (CX) technology marketplace over the summer saw Kitewheel purchased by CSG, Usermind purchased by Qualtrics, and Medallia taken private by Thoma Bravo. Then Qualtrics bought Clarabridge, too.
Earlier this month, Genesys acquired Pointillist and Exceed.ai.
And there’s likely more to come.
All that activity might have escaped your notice, but that doesn’t mean you’ll escape the ramifications.
So what do these developments mean for you? Opportunity, if you play your cards right; danger, if you sit out this hand. Read more