Too much journey mapping is done in an intuitive manner. Which is why half of all journey maps fail to drive action. We surveyed over 100 practitioners and vendors to learn the best practices, and published them in this white paper. You can see a summary in the attached infographic. Look for this year’s journey mapping survey to go out next month!
https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png 0 0 Jim Tincher https://heartofthecustomer.com/wp-content/uploads/2015/01/hotc-logo.png Jim Tincher2017-08-31 00:20:102017-09-08 09:31:24Driving Change Through Journey Mapping
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- Customer Centric Culture Change
- Customer Effort Score
- Customer Experience
- Customer Experience Surveys
- Customer Journey Map
- Customer Personas
- Customer Segments
- CX B2B
- CX Interviews
- CX Metrics
- CX Vision
- Employee and Customer Engagement
- Journey Mapping Resources & Tools
- Minneapolis CX
- Net Promoter Score
- Voice of the Customer
Journey maps are the clearest way to visualize your customer experience. Download our Journey Mapping Toolkit to start.