Aiming for the Hearts of their Customers

Welcome to the new year! To kick things off, I have been fortunate to interview a number of Minnesota customer experience leaders on their plans for next year. Seven have agreed to have their interviews published over the next two weeks. The list includes two CEOs, two VPs with responsibilities that include customer experience, and three who are specifically tasked with running customer experience in their companies.  The list includes:

 Dave Kirsch, CEO, Shipper’s Supply

Mara Bain, Chief Experience Officer, Western National Insurance

Ghita Worcester, Senior VP of Public Affairs and Marketing, UCare

Lisa Hoene, VP of Brand and Marketing Services, Allianz

Robin Schribman, Vice President, Customer Insight and Customer Experience, Thomson Reuters

Ingrid Lindberg, Chief Customer Officer at Prime Therapeutics

Rhoda Olsen, CEO of Great Clips

Look for their interviews over the next two weeks.