Welcome to the new year! To kick things off, I have been fortunate to interview a number of Minnesota customer experience leaders on their plans for next year. Seven have agreed to have their interviews published over the next two weeks. The list includes two CEOs, two VPs with responsibilities that include customer experience, and three who are specifically tasked with running customer experience in their companies. The list includes:
Mara Bain, Chief Experience Officer, Western National Insurance
Ghita Worcester, Senior VP of Public Affairs and Marketing, UCare
Look for their interviews over the next two weeks.