I recently moved to a new part of town, and the local Wendy’s has “We love customers” on their placard. My dry cleaner has the same message printed on their hangers.
What is the purpose of such a generic statement? Do other dry cleaners have hangers that say, “We’re really indifferent about customers, but thanks for using us”? Do they expect an emotional connection to result from this supposed outpouring of love? I guess it’s possible – but very unlikely. Read more