Event: June 6 – “Create a Great Customer-Inspired Experience”

Join me at the upcoming Performance Excellence Network event.  Details:

Knowledge Forum: Create a Great Customer-Inspired Experience (Minneapolis)

June 6, 2013 | 7:30 am – 9:00 am
Jim Tincher, Senior Business Advisor with Satisfaction Management Systems
Create a Great Customer-Inspired Experience

A great customer experience begins with a solid understanding of your customers. But it also requires that your employees use those insights to build programs that your competitors cannot duplicate.

The Performance Excellence Network (formerly the Minnesota Council for Quality) is pleased to welcome Jim Tincher, Senior Business Advisor with Satisfaction Management Systems, to our June 6 PEN: “Create a Great Customer-Inspired Experience.”

Jim will share the three keys to build a great customer-inspired experience for your business, and you will pick up actionable steps you can implement literally tomorrow! A great customer experience leads to enhanced loyalty and significantly higher financial returns. Join this discussion to learn more!

The discussion is from 8:00-9:00 a.m. on June 6 (networking and continental breakfast begin at 7:30 a.m.) at MCTC, 1501 Hennepin Avenue in downtown Minneapolis (near the Basilica). Admission to PEN is FREE for Network members; $15 for partner organizations; $30 for the public. Space is limited so register today by emailing brian.lassiter@performanceexcellencenetwork.org.