Customer experience (CX) is about more than surveys.
CX is about understanding customers through operational and financial metrics, reaching into each individual’s journey, and making a difference.
So now might be a good time to ask for a raise, because you’re going to be doing a lot more!
Leaders in the CX space are spending money consolidating disconnected CX technologies into enterprise experience platforms. Your job as a CX leader is to lean in and take advantage of the upward momentum, and spread the reach of what CX is all about in your company. Read more