I am very excited to announce that an eBook co-authored by Jim Tincher as well as fellow CX experts Kaan Ersun and Nicole Geosits is now available for download! Whether you’re new to CX or are well-versed in the subject matter, I urge you to have a look. You can download it for free HERE.
In this eBook, the three CX experts discuss the benefits of better CX, including its impact on revenue gain. They also talk about “Decoding the Three E’s.” The Three E’s are a simple yet effective mnemonic that outlines the key aspects of a CX framework. Included are also relevant case study examples to give you a better idea of how to apply these principles to your own organization.
To be perfectly honest, this eBook contains valuable insights that I wish I knew about much earlier in my career. I hope you find it useful in your journey of making your business the best it can be.