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Q&A with Customer Journey Management Experts

Jim Tincher Jim Tincher 10/10/2016

microphone-367581_640In preparation for a series of classes on journey mapping I helped lead through the Customer Experience Professionals Association (CXPA), they interviewed a few of us on best practices in journey mapping. The other participants included a few of our partners: Stacy Bolger, Senior Strategic Consulting Director, MaritzCX; Valerie Peck, President/CEO, East Bay Services Group, SuiteCX; and Peter Haid, Director, Touchpoint Dashboard.

It’s a good overview of journey mapping best practices, bringing in a variety of opinions. Enjoy!

http://cxpa.org/blogs/karl-sharicz/2016/10/04/qa-with-customer-journey-management-experts-the-entire-series

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