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Best practices

10/10/2019

Don’t Ask How to Get Executives to Care About Your CX Program; Ask Instead How You Can Support Your Executives

By Jim Tincher
10/02/2019

No News is No Longer Good News

By Jim Tincher
08/08/2019

Video Interviews=CX Impact

By Jim Tincher
07/11/2019

Stop Playing CX Whack-A-Mole

By Jim Tincher
How Hard is it to Be Your Customer Book
07/01/2019

Is Your Customer Experience Program Making Your Customer Experience Worse?

By Jim Tincher
San Kayzn Unsplashed
05/01/2019

How a 10-page Report Can Help You Win Your Customer

By Jim Tincher
How Hard Is It to Be Your Customer Journey Mapping Book
03/12/2019

Introducing “How Hard Is It to Be Your Customer? Using Journey Maps to Drive Customer-Focused Change”

By Jim Tincher
03/06/2019

Ten B2B KPIs to Track Starting Now (none are NPS) – Employee-Rated and Survey Items

By Jim Tincher
Business and Customer Experience Metrics
02/22/2019

If All Customers are Important, You have a Bad B2B Customer Experience

By Jim Tincher
08/01/2018

NPS Pop-Ups—Low-Cost, Yet Low-Quality

By Jim Tincher
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Stay updated with our insights.

Stay updated with our insights.