I rarely post about bad customer experiences I myself have endured. On a professional level, I note what’s going on – and of course, what the company should be doing differently! – but on a personal level, I understand these kinds of things happen and typically don’t let them get to me.
But I’m calling out a recent trip with Delta, because it hinges on lessons we should all learn.
First, let me say that I typically enjoy traveling with Delta and have had mostly excellent experiences. And many of the initial problems in this instance were beyond Delta’s control.
Until they weren’t. (more…)