Conventional wisdom holds that a great employee experience promotes a great customer experience. That – combined with a growing body of evidence that the traditional 40-hour workweek may not be the most effective or healthy model – has inspired me to institute a four-day workweek for all Heart of the Customer team members. [Insert blaring trumpets here!]
As a data-driven organization, we’re starting cautiously. We’ve committed to this new schedule on a 90-day trial basis for now, from mid-June through Labor Day. We won’t make the change permanent until we can gather enough data to reliably gauge the impact on our company and our clients.
But we have every reason to believe that this trial period we will be a success. (more…)