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health care

10/10/2017

Behavioral Economics Explains Why Your Surveys are Flawed 

By Jim Tincher
07/13/2017

Interview: Best Practices in Patient Experience

By Jim Tincher
Life Insurance Journey Map
05/31/2017

Select the right type of map to drive the right kind of change

By Jim Tincher
01/31/2017

Case Study: Journey Mapping Unleashes the Power of People

By Jim Tincher
11/08/2016

Interview with Steve Eagon of Unitron: Creating a Great Patient Experience

By Jim Tincher
08/16/2016

Four steps to build an improved B2C customer experience

By Jim Tincher
05/16/2016

Read More: Mapping Experiences by Jim Kalbach

By Jim Tincher
02/12/2016

Customers Aren’t Rational — So Why Are We Designing Like They Are?

By Jim Tincher
08/19/2015

Interview with DST Health Solutions CXO Lisa Crymes: Creating a Multi-Layered Customer Advisory Board Approach

By Jim Tincher
08/07/2014

Go analog to create customer empathy with a customer experience room

By Jim Tincher
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